Privacy Policy

DEFINITIONS:

"We" The Answers People Limited a company incorporated and registered in England and Wales with company number 12947481 whose registered office is at Headlands House, 1 Kings Court, Kettering Parkway, Kettering NN15 6WJ

"You" The customer who has accessed our website and intends to place or has placed an order for our Product(s).

These terms and conditions along with our Privacy Policy (together, the "Terms") apply throughout our website and during any communication via telephone call, written correspondence or any digital platform (the list is not exhaustive) between you and us.  If there is any conflict between these terms and any terms or conditions found elsewhere on our website, or in any written or verbal communication between you and us, these Terms shall prevail.

Test results and any commentaries given by us on the results are for information only. They are not a clinical diagnosis. Blood tests alone should never replace a proper medical investigation and/or a doctor’s advice. Our information is based solely on the results in relation to what are considered normal ranges in the general population. It is highly probable this information is not going to be solely sufficient to understand your overall health or a specific condition you may be concerned with or anticipating. If you have any worries at all regarding any aspect of your health or your test results you should discuss them directly with your GP, doctor or other qualified medical professional.

Based on the results of your test(s) we may advise that you purchase a follow-up test or that you see your GP for further investigation or both. You agree that you are solely responsible for acting on such guidance and thatThe Answers People Limited accepts no liability if you choose not to do so.

CONTACTING US

Should you want to contact us for any reason; further information, advice, to return a box (subject to returns policy), raise a complaint or to understand our refund process and policy please email us at callus@theanswerspeople.com 

By providing us with your contact details you give us your consent to contact you about our services and products you have bought or enquired about. If we do need to contact you, we will e-mail or phone you using the contact details you provided to us when you placed your order for the Product(s). We may leave you a message if necessary. It is your responsibility to ensure that your contact details are correct and kept up to date.

OUR PRODUCT

We are an online service where you can purchase a test or book an appointment for in-person sample collection.

You may only purchase Products from our website if you are at least 18 years old and are providing your own sample for testing.  We may request proof of ID (such as Passport or UK Driving Licence).

You agree that you are entirely responsible for your selection of tests and that you agree that it is your decision as to whether the tests you do purchase from us are suitable for you and your circumstances.  If in any doubt, please speak to a doctor, your GP or a qualified medical professional. 

You must provide us with some personal information, including your first and surnames, postal address and email address. We need this information to identify you and send the Product to you, if appropriate. 

You are entirely responsible for consulting a health professional for assistance in the interpretation of your results and please remember that testing alone is never a substitute for seeing a qualified healthcare professional.

HOW WE USE YOUR PERSONAL INFORMATION

Except as set out below, any information that you give us will be used solely in relation to the Products you have purchased from us. By placing an order you give us your consent to pass any and all relevant information about you on to our partner clinics and laboratories (which may be located in countries outside of the EU) and/or to our employees and agents for the purposes of preparing your sample and analysing and interpreting the results. We may use your information for our own business analysis, product development and marketing purposes and may pass information about you to third parties engaged by us under a duty of confidence to assist us in these tasks. We will not sell or pass on your personal information to third parties to enable them to contact you directly or market their products or services to you. Your information may also be used, on an anonymous basis, by us and third parties engaged by us for the purpose of scientific research or examining aggregate medical or clinical trial data.

None of your personal information will be passed on to your doctor or any other third party, other than for those reasons set out below.

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy as it includes important terms which apply to you.

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

Our website will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your final order.  Please take the time to read and check your order at each stage of the order process.

Payment must be received in full prior to us processing your order. Once payment is received, we will confirm our acceptance to you by sending you a confirmation email. The contract between us will only be formed on the date we send you this acceptance confirmation.

By booking an appointment at our clinic, you are giving The Answers People Limited and its laboratories your informed consent to perform the tests you have ordered.

HOW TO PAY

You may pay for Products using a debit or credit card. This includes MasterCard, Visa, Visa Electron, Switch, Solo, Maestro or JCB. We also accept payment via PayPal, Amazon Pay and Apple pay.  

Large volume and sales to some corporate customers may be subject to different payment terms, which will be detailed and agreed on an individual basis.